To disconnect from GlobalProtect, expand the GlobalProtect icon and then click "Disconnect".A connection is established once you see the “Connected” window. If you see the below window, select "Open GlobalProtect" Depending on your specific browser you may need to allow the connection.You will then be prompted to verify your identity via Duo. You will be prompted to enter your email address and password and click "Login".Enter vpn.du.edu as the portal address and click "Connect".To connect to the GlobalProtect VPN, click on the icon and then click "Connect".The GlobalProtect icon will appear in the upper right of the menu bar (near the clock).If you are prompted to allow GlobalProtect to make VPN configuration changes, click "Allow".However, these prompts may appear later in the process for other operating systems such as macOS Catalina. **Please note that on macOS Big Sur, you may see the prompt at this stage. *If you are not prompted during install, please navigate to "System Preferences" > "Security Preferences" > "Security and Privacy" and click the "Allow" button. If this happens, follow the prompts and select "Open Security Preferences" to allow GlobalProtect to update settings to security preferences. Important security settings: You may receive a security prompt that the install has been blocked by security settings on your Mac.On the Custom Install screen, leave only the first option selected.Follow the install prompts and leave the install location as the auto-filled default value.If prompted, enter your computer password (that you use to log into your computer) to allow the agent to be installed. Once downloaded, double click the installer to open it and begin the install.If your computer is running an older version of Mac OS X please contact the IT Help Center to determine if you computer can upgrade to a newer operating system. *The GlobalProtect agent can only be installed on Mac OS X versions 10.12 or newer. Select the appropriate software download from the list.Enter your DU email address and password and click "Login".įor Law students and employees: Please use your email address and password.Please refer to instructions on setting up Duo. Before installing Palo Alto GlobalProtect VPN, be sure that you have set up Duo MFA on your Office 365 email account.
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